Yippee! You’ve invented the next best widget. Time to break out the champagne!
But wait, hold your horses! How are you going to fulfill all of those orders?
Epi-Hab Phoenix is the leading order fulfillment company for startup companies. We have heard a lot of stories from a variety of startups with a common theme: the seller wasn’t prepared to handle the huge volume of orders.
From choosing the best shipping method, to pick and pack according to phone, fax or emailed orders, there’s a lot that goes into order fulfillment and shipping. And what makes it more difficult is trying to get orders shipped in a hurry in order to meet your commitments.
Whether you’re a startup company or hiring for your peak periods and emergency needs, here are a few tips to help with your order fulfillment:
Have a Plan
We have learned lots of startups find themselves struggling to find a solution to their fulfillment needs.
Typically, startups initially plan on doing the order fulfillment on their own, only to find out they underestimated the amount of time and planning needed to pick, pack and ship orders.
Your customers expect their orders in a reasonable amount of time, so be sure that you have a well-thought-out plan on how you’re going to get orders shipped on time.
Account for Shipping Costs & Time
Shipping isn’t free, so it’s important to analyze your options in advance.
Depending on your product weight and size, you may be limited in your shipping options. Those factors will affect your shipping cost. Additionally, processing your orders all at once can be a good thing, so you can take advantage of bulk rates that could save you money.
The more you know about all the shipping options, the better. That way, you’ll be in a position to communicate costs and delivery times in advance and keep your customer happy.
Communicate with Your Customers
Your customers have sought out your product and have made a purchase. They will understand if you hit a snag along the way with order fulfillment—that is…as long as you let them know.
Whether the news is good or bad, it’s always a good idea to communicate with your customer. Send them regular updates informing them once orders are being processed and again once they’ve shipped. Being proactive with your communications will save you lots of time and headaches.
Consider Outsourcing Your Fulfillment Needs
The truth is, many startups are overwhelmed with the effort it takes to get their orders shipped. Furthermore, there’s a lot to the shipping process if you’re looking to keep costs down and your customers happy.
For 57 years, Epi-Hab has specialized in efficient and simple order fulfillment. Our team of professionals will keep you and your customers completely informed throughout the entire fulfillment process.
Give us a call. Our services are flexible and ideal fit for a wide range of startup companies.